Engagement Manager – Springfield

Are you an Event Logistics Expert and Community Connector ready to support a critical mission?

We are seeking a proactive and highly organized Engagement Manager to be the operational backbone of our Development team in Springfield. This key supporting role ensures our revenue strategies thrive by guaranteeing the flawless execution of all regional events and the strategic management of our community involvement.

If you have 3–5 years of proven success in event coordination, volunteer management, and third-party fundraising, and possess a genuinely community-oriented mindset, we invite you to apply.

In this position, you will own the end-to-end logistics for our signature events, from vendor coordination and auction procurement to budget tracking. You will be the primary liaison for our committed volunteers and the champion for all third-party fundraisers, driving revenue through vital community partnerships.

Your support will also extend to creating engaging social media content and providing essential assistance to our Director of Development, allowing them to focus on major gifts. Join us and play a direct role in deepening our presence and impact in the Springfield community.

Role Summary

The Engagement Manager is a crucial, supporting function within the Development Department, reporting directly to the Director of Development. This role is responsible for the systematic and efficient execution of event logistics, community-driven fundraising, and volunteer coordination. By ensuring seamless operations for both signature and third-party events, this manager enables the Director of Development to concentrate on high-level revenue generation strategies, such as major gifts and corporate partnerships. The primary objective is to deepen community involvement and drive revenue through effective engagement.

Core Responsibilities

This position requires comprehensive management across five key operational domains:

• Signature Event Support: Collaborate in the planning and day-of execution for all logistical aspects of signature fundraising events. Responsibilities include managing vendor relations, developing run-of-show timelines, tracking procurement, coordinating auction items, and overseeing registration processes. This role will also be responsible for recruiting and managing event-day volunteers and supporting budget and revenue tracking alongside the Executive and Development Directors.
• Third-Party Event Ownership: Identify, cultivate, and serve as the primary point of contact for hosts of third-party fundraisers (community-initiated events). This includes reviewing applications, responding to inquiries, representing the organization at these events, and owning and reporting on third-party event revenue goals.
• Volunteer Coordination: Serve as the lead liaison for event-specific volunteers, ensuring all individuals are trained, scheduled, and supported for a mission-driven experience. Develop specific role descriptions and logistics plans for volunteer deployment.
• Communications & Social Media Support: Collaborate with the Director of Development on event communication plans. Create and schedule event-related and third-party fundraising posts across social media platforms (Instagram, Facebook, LinkedIn). Support the Executive team in maintaining consistent branding and assist with the distribution of all campaign updates and event communications.
• Key Relationship Support: Provide logistical assistance for Giving Society recognition events and offer donor stewardship support, particularly for lower-level donors, through timely engagement. This role also provides essential coordination for the Leadership Board activities, including supporting the recruitment, development, and oversight of the Teen Board.

Required Qualifications and Experience

The successful candidate will demonstrate the following:

• Experience: 3–5 years of experience in nonprofit development, community engagement, or fundraising event coordination. Demonstrated success in the execution of events, coordination of volunteers, and/or management of third-party fundraising initiatives. Experience in nonprofit communications or marketing support is strongly preferred.
• Technical Skills: Proficiency in Microsoft Office suite is required. Familiarity with CRM and Event Software (e.g., Greater Giving, Raiser’s Edge NXT) and design platforms such as Canva is necessary. Must be proficient in social media platforms and scheduling tools.
• Attributes: Proven ability to manage complex event logistics and handle multiple projects simultaneously with superior organizational ability and time management. Must possess excellent verbal and written communication skills, strong interpersonal capabilities, and a genuine community-oriented mindset.
• Commitment: Must be willing to work evenings and weekends as required for event execution, be able to lift up to 40 pounds, and possess a valid driver’s license and reliable transportation.