Residential Director

Directly supervise Program Coordinators, Sub Manager, and the Delegation Nurse. 

Provide coaching, support, accountability, and skill development for Program Coordinators, Sub Manager, and the Delegation Nurse. 

Support Program Coordinators in effectively training and directing nurses, APCs, Lead Staff, and DSPs in resident care, program implementation, and daily service expectations. 

Identify training needs and connect Program Coordinators, Sub Manager, and the Delegation Nurse with ongoing learning and enrichment opportunities. 

Model professional, compassionate, and mission-aligned leadership. 

Oversee the program staffing schedules to ensure staffing aligns with assessed resident needs and required staffing ratios. 

Review Program Coordinator timecards in Benco’s payroll system, UKG. 

Approve Program Coordinator time-off requests. 

Support Program Coordinators as needed to ensure staffing coverage, program consistency and service sustainability. 

Approve program expenses and authorization forms as assigned. 

Ensure Benco policies, procedures, and systems are followed, and collaborate with the Benco administrative team as needed when concerns arise. 

Ensure resident rights, goals, and services remain aligned and centered on dignity, respect, choice, self-determination, and person-centered practices. 

Oversee implementation of resident supports and ensure resident preferences, needs, and outcomes are met. 

Ensure Residency Agreements are signed, and residents remain in compliance with applicable requirements. 

Assist with Rep Payee accounts as needed. 

Assist with Social Security and Medicaid reviews as needed.  

Oversee documentation compliance across residential programs, responding to GERs and ensuring appropriate follow-up is completed.  

Support licensing visits and collaborate with the Quality Assurance Coordinator on follow-up actions. 

Work with the Personnel Director, Quality Assurance Coordinator, Maintenance, and others as needed to support a safe, secure, and compliant residential environment. 

Provide leadership and oversight related to medical care coordination, behavior supports, delegation needs, nursing supports, and other professional services. 

Serve as the primary administrative contact for coordinated resident services, maintaining communication with service providers, Program Coordinators, and other involved team members. 

Support implementation and follow-through on resident service plans, ISP-related needs, and service assessments such as ONAs.  Attend and participate in annual meetings and scheduled assessment reviews.  

Participate in and support response to medical and behavioral crises by coordinating team communication and helping identify the most effective strategies for success. 

Receive and respond to emergency notifications outside of typical work hours as outlined in resident support documents. 

Collaborate with families, service coordinators, work programs, medical professionals, and other providers to maintain quality services. 

Support resident entry, exit, and transfer of services. 

Respond to after-hours emergency notifications as required. 

Support crisis response, incident coordination, and communication with appropriate internal and external parties. 

Help ensure that emergency situations are managed promptly, safely, and in alignment with Benco expectations and resident support needs. 

Bachelor’s degree in human services or a related field, and at least four years of supervisory experience. 

Minimum of two years of experience working with adults with intellectual and developmental disabilities. 

Strong knowledge of person-centered practices and service delivery rules for 24-hour residential, Supported Living, and Nursing Support services. 

Strong written, verbal, and interpersonal communication skills. 

Excellent discretion, professionalism, confidentiality, and judgment. 

Strong organizational skills, attention to detail, and ability to manage multiple priorities. 

Independent and resourceful problem-solver with strong follow-through. 

Proficiency with electronic documentation, computer systems, THERAP, ISP development and implementation, OIS, and other state-required systems and training. 

Knowledge of medical and mental health supports, including how to develop and implement plans aligned with person-centered goals. 

Knowledge of state licensing requirements and the ability to interpret and communicate OARs. 

Natural leader who inspires and motivates others with positivity and professionalism. 

Must pass a background check. 

Must have a valid driver’s license, proof of vehicle insurance, and a good driving record. 

Must maintain a working phone and reliable means of leaving a message. 

Must live within 30 miles of Benco programs. 

Must be available outside of typical work hours for emergency notification and response as needed. 

Medical emergency for resident  

Behavioral emergency for resident  

Approval for use of safeguarding intervention  

Non-medical or non-behavioral resident emergency (such as a missing person) 

Employee emergency (such as employee medical emergency while on shift)  

Program environmental emergency (such as flooding)  

Program coordinator personal emergency (such as injury or illness)